Customers can request a full refund within 30 days of purchase. Refunds post to the original payment method within 5 to 10 business days.
Cancelling stops future charges but does not auto-refund the current period. Pair with a manual refund for a clean exit.
When a refund is issued, Stripe emits charge.refunded. Downgrade the account and email a confirmation receipt.
Use this canned reply to confirm the refund, set expectations on timing, and link the customer to the policy page.
A chargeback is a forced refund initiated by the bank. Respond with evidence within 7 days to contest it.