When a call ends, YourApp has a speaker-separated transcript within seconds. The interesting work is turning that wall of text into the handful of structured fields a CRM actually cares about: next step, close date, stage, competitors, and pain points.
Each field is extracted with a reference back to the exact moment in the call it came from. That link matters. It means a rep can see why YourApp proposed a close date, click straight to the sentence the buyer said it in, and correct it if the model misread the room. The AI proposes; the rep stays in control.
Nothing syncs silently. The extracted fields wait on the opportunity for a quick review, and only what the rep confirms is written back. The result is a CRM that reflects what was actually said on the call, filled in a minute after it ends instead of a week later, if at all.